Victor CardozoService desk, L1 to L2
Ticket triage, user troubleshooting, resolution, and clear escalation notes. Remote and on-site support in corporate environments.
FOCUS IT & Technical SupportLOCATION Brazil · UTC−3OPEN TO OPPORTUNITIES
Victor Cardozo.
IT Support / Technical Support
I help users resolve technical problems and keep their work moving. My background combines corporate L1/L2 support, Microsoft 365, Active Directory, networking, and HPE enterprise hardware, with experience working remotely for an international client in English.
International remote workBased in Vitória, Brazil
Your local timeLocal timeYour time zone
My local timeUTC−3Vitória, Brazil · UTC−3
I’m looking for a long-term remote role with an international team hiring in Brazil or LATAM. My schedule is flexible, with strong overlap with US Eastern and Central business hours.
Profile
Support across users and infrastructure
My experience spans corporate end-user support, remote troubleshooting, networking, and enterprise hardware. At Mindworks, I supported financial institution and utility environments. Through Ativa, I worked hands-on with HPE ProLiant servers and network equipment.
I also bring international remote experience from Parcero, where I communicated in English, managed operational work independently, and used Zapier and Make. Clear user communication, useful documentation, and ownership are part of how I approach support.
Technical areas
What I’ve worked with
Microsoft 365 & Active Directory
Practical administration work involving Microsoft 365, user accounts, and permissions in corporate support environments.
Windows, macOS & remote support
Troubleshooting user and device issues, printers, and connectivity. Remote support through AnyDesk and TeamViewer.
Enterprise hardware
HPE ProLiant installation and imaging, component replacement, and disk array expansion through an HPE partner.
Networking & infrastructure
Hands-on work with switches, access points, and structured cabling. Basic server and MikroTik configuration.
Applications & automation
Zapier and Make automations for operational work. Shopify, DNS, and hosting experience, with basic Liquid and JavaScript troubleshooting.
Track record
Professional experience
Mindworks · Corporate technical support
Supported users in financial institution and state water utility environments. Handled Microsoft 365 and Active Directory tasks, accounts, permissions, Windows and macOS issues, devices, printers, and connectivity. Provided remote and on-site support, handled tickets, and installed or replaced switches and access points.
Ativa · Enterprise hardware & field support
Worked with HPE ProLiant hardware through an HPE partner. Installed and imaged servers, replaced hard drives, SSDs, RAID or storage controllers, motherboards, and TPM components. Expanded disk arrays and deployed or replaced network switches, following structured procedures and documenting field work.
Parcero · International remote operations & automation
Worked remotely with an international client and communicated professionally in English. Built or maintained Zapier and Make automations, troubleshot operational issues, and managed work independently and asynchronously. Cleared an inherited backlog while keeping daily operations moving.
Aqvos Technology · Remote technical support & networking
Supported internal and external users through AnyDesk and TeamViewer. Troubleshot user and device issues and worked with structured cabling, switches, access points, cameras, and network outlets. Performed basic server and MikroTik configuration.
Shippin · E-commerce & customer support
Built and operated an online store, handled customer communication, and managed daily operations. Worked with Shopify, DNS, and hosting, including basic Liquid and JavaScript troubleshooting.
Selected technical work
Hands-on with enterprise hardware
HPE ProLiant field support
These photos show system board replacement work on HPE ProLiant hardware. My field experience also includes server installation and imaging, storage component replacement, disk array expansion, and network switch deployment.
Remote readiness
Remote Work Setup
A workspace built for dependable remote support
I work from a dedicated home office in Brazil, equipped for daily communication, troubleshooting, documentation, and independent remote work.
Computer
HP laptop with an Intel Core i7 processor and 20 GB of RAM for support tools, browser tabs, documentation, and everyday remote work.
Monitors
A laptop screen and an external monitor let me keep support tools, tickets, documentation, and team communication in view.
Headset and microphone
I use a Logitech H390 for calls and remote support. Its noise-reducing microphone helps keep my voice clear when speaking with users and teammates.
Keyboard and wrist rest
A separate keyboard with a number pad and a padded wrist rest supports comfortable typing throughout the workday.
Mouse
The Logitech Lift’s vertical shape helps me keep my wrist comfortable during long work sessions. Customizable buttons let me put useful shortcuts within reach.
Webcam
A Logitech C920s Pro webcam is mounted above my monitor for video meetings and face-to-face communication with the team.
Internet connection
My home connection recorded about 270 Mbps download and 247 Mbps upload in a speed test. I also have unlimited mobile data as a backup if the primary connection fails.
Seating
A mesh office chair with a headrest and armrests supports my daily desk setup.
Career direction
My next role
I’m focused on IT and technical support roles where I can combine troubleshooting with clear user communication. I’m also interested in application, SaaS, and infrastructure support, including Support Engineer roles that match my hands-on experience.